Reference

fomototo Privacy Policy for Your Account

Clear account-data choices, cookie controls, and wallet-specific handling are set out in the fomototo Privacy Policy, so you can understand what happens before opening an account.

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Privacy Questions Through Account Support

A clear support path helps when you need to ask about the Privacy Policy, correct account details, or check how a wallet reference was used.

Policy question Use the account support form to ask which account details, device records, or cookie…
Correction request Tell us which account field needs changing and confirm ownership through the phone verification…
Wallet reference For DANA, OVO, GoPay, or QRIS concerns, send the transaction reference shown on your…
HANDLING DETAILS

What We Do With Your Account Data

Privacy Policy choices matter most at the points where account access, device behaviour, and wallet records meet.

Account creation

When you open an account, we use the submitted contact details to create your account record and support phone verification. We do not need your DANA, OVO, GoPay, or QRIS PIN for this step.

Mobile device data

When you move from login to the lobby on a phone, technical details such as browser type, operating system, and security events can help us identify unusual access and diagnose page errors.

Cookie controls

Cookies can keep account sessions working and help us remember selected settings. Your browser can remove or block them, although some account pages may then ask you to sign in again.

Wallet matching

A payment reference lets us match a DANA, OVO, GoPay, QRIS, bank transfer, or virtual account entry with the correct account. We use the reference for status checks, not for collecting wallet passwords.

Retention periods

We retain account, support, security, and transaction records for as long as their stated purpose or applicable legal requirements call for. When a record is no longer needed, our process addresses its removal.

Change requests

To request access, correction, or deletion where applicable, contact us through account support and describe the specific record. We may verify your phone before releasing details or applying a change.

Privacy Policy Questions About fomototo

These Privacy Policy answers cover the questions you are most likely to have before opening an account or contacting support. Each answer points to a practical account step, device setting, payment reference, or access condition so you know what to do next.

It covers account details, phone verification, device and browser records, cookies, support messages, security events, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account.

Yes. The Privacy Policy explains that we may use a payment reference to match a transaction, check a receipt, or resolve wallet status. We do not ask for your wallet PIN or password.

Open the support form from your account menu and request access to your stored details. Include the phone number linked to the account, then complete any ownership check we request.

You can request a correction through account support by naming the field that is wrong. We may confirm your phone number first, helping ensure that changes are made on the right account.

Cookies can maintain your session and remember selected settings while you move from login to the lobby. Blocking them may sign you out or require repeated account verification on your phone.

Retention depends on the reason for collection and applicable requirements. Account, support, security, and transaction records may be kept while needed for those purposes, then handled through our removal process.

Yes, you can read the Privacy Policy and contact account support from Indonesia. Account access and eligibility depends on local law, and the service is available where local law permits.

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